Finding Time
Time is our most precious resource. Being willing to prioritize and say “no” are two ways — among several — that you can avoid being overwhelmed.
Communications
Where Are the Cybersecurity Professionals?
The increasing frequency of cyber threats and attacks requires strong cyber defenses. There are multiple paths to becoming a cyber professional.
The Newest Form of Literacy: Data Literacy
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
Top Supervisor Mistakes Not to Make
This webinar recap gives a brief overview of top supervisor mistakes.
Feeling Like You Belong
“Belonging” has emerged as an important objective of its own, one way to ensure the diversity and equity of groups and communities. Here’s what belonging means and how one town is making it happen.
Applying Lessons of Constituent Engagement From Congressional Research
Agencies need clear guidelines and processes to track and respond to constituent communications. But as the types of communication expand, agencies need to innovate.
The Chain of Command is a Two-Way Street
The chain of command goes both ways: an important thing for managers to remember in order to lead high-performing teams.
Indiana BMV Builds on Three Pillars to Drive up CX
An overwhelmingly unpopular state agency transformed itself — through IT innovation — and now enjoys a 98% customer satisfaction rating.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.