Communications

Communications, Leadership, Learning

Beyond PR: Strategic Press Engagement

One off-the-cuff comment. A media firestorm. And a leadership lesson you won’t find in any textbook. Discover why public communication isn’t just PR — It’s strategy.

Citizen Engagement, Communications, State and Local

Tips for Public Engagement: Measure What You’re Doing

Often, people appreciate even minimal improvement. Measurement can give the community ideas about how to make things even better.

Analytics, Communications, Digital Government, Learning

Data Visualization: Make Them See What You’re Saying

Data-driven decision-making improves effectiveness and efficiency, increases transparency, and enables agencies to be more proactive. But raw data alone rarely inspires action.

Analytics, Communications, Leadership

Telling Stories with Data: Communicating Insights for Impact

Raw data doesn’t inspire change — but the right story does. Learn how to present data in ways that engage, inform, and drive results in government.

Citizen Engagement, Communications, Leadership

Controlling a Media Interview

Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.

Communications, Employee Experience, Learning, Tech

Why Your Users Need a Quick Start Guide 

Write a quick start guide, and you’ll give your users the kind of short documentation they need to get started with your product or service.

Communications

Words and Phrases We Hate: A Non-Definitive List

Some words and phrases are so annoying or inaccurate that they hurt your writing rather than help. Here’s my list of pet peeves.

Artificial Intelligence, Communications, Employee Experience, Learning

Creativity Is the Edge AI Can’t Touch

Creativity is what will keep us original, adaptive, and irreplaceable in a world of streamlined processes and AI. It’s not just creatives who need to be creative. It’s everyone.

Communications, Employee Experience, Leadership, Well-Being, Workplace

How to Lead With Emotional Intelligence When Everything Feels Urgent

In high-stakes leadership, urgency is constant, but emotional intelligence helps you respond with clarity, not chaos, and lead with impact.

Artificial Intelligence, Communications, Employee Experience, Human Resources, Leadership, Learning, Professional Development, Workplace

Hiring Smarter Under Constraints: How Federal People Leaders Can Build Strategic Teams Amid a Freeze

Investing in your people — through training, mentoring, and innovative team-building — is always important, even during a hiring freeze. Here’s how to equip your team with the skills it needs.