People often learn they’ve lost access to social services benefits when they try to access them and fail. An innovative Louisiana program helps change that by sending text message reminders about deadlines, submission requirements, and other concerns.
Change doesn’t happen when leaders spoon-feed their teams and colleagues. Learn the signs and symptoms of spoon-feeding, and how to overcome them.
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
Government agencies can improve their services by creating social stories that help people understand specific scenarios.
Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”
It is not enough for leadership to do good work: They also need to talk about what they’re doing to build trust and buy-in.
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
Offices are sometimes unprepared to welcome autistic employees. Learn what practices to avoid, in Part 2 of this series.
Don’t fall victim to the misconception that communications plans are change management. Communication plans are NOT change management. Communication plans are a PART of change management.
Local leaders can strengthen trust and engagement by adopting a digital-first communications strategy that makes information easy to find and accessible to all. By meeting residents’ expectations for clarity and transparency online, governments can counter misinformation and build lasting public confidence.