Communications

The Biggest Barrier to Great Customer Service? Egos!

I had an interesting discussion with an esteemed colleague about my last blog post on making sure portal sites add value. One of my suggestions was to adopt a common design and publication standards across all agencies covered by the portal. He said, “Here’s a fact…every government entity will do what is in its bestRead… Read more »

In Search of Ideas: How Counties and Towns are Trying to Tap Citizens’ Smarts

***Part of our month-long series on Creating a Digital City with PDF – Check out all our analysis*** Karen Wilkerson is the city administrator for tiny De Leon, Tex., and her job won’t be getting any easier anytime soon. Like localities across the country, De Leon, a town of 2,433 as of the 2000 U.S.Read… Read more »

Breaking Down the Social Business Roadmap – Strategy

Reposted from our AIIM Community Blogs – http://www.aiim.org/community/blogs/community/Breaking-Down-the-Social-Business-Roadmap-Strategy In continuing of the series of our AIIM Social Business Roadmap blog posts, I will be looking into the topic of strategy within an organization as one of the 8 steps needed in order to be successful in this new digital age of business, social collaboration andRead… Read more »

Records Management in a Facebook World: an Oxymoron?

For most organizations (government agencies included), the legal, regulatory, and policy frameworks for managing electronic information are all constructed upon paper. The massive growth in the volume and variety of business information means that we can no longer extend our paper-based paradigm further and further into the world of electronic and social information. The resultRead… Read more »