A few days ago, the Bertelsmann Stiftung (Bertelsmann Foundation in the U.S.) added a bunch of new videos to its YouTube channel. They really are must-see videos for people in our field; they’re very well-made videos (about 4 minutes long each) that feature the finalists in the 2011 Reinhard Mohn Prize. I can see theRead… Read more »
I never had a favorite national pizza chain until recently, when Dominos Pizza rolled out one of the best customer service campaigns I’ve seen. Have you seen the commercial where Dominos CEO, Patrick Doyle, displays a photo that was posted on Domino’s showusyourpizza.com website showing pizza toppings horribly stuck to the top of the box?Read… Read more »
Creative Commons via wn.com/CRAB Recently, I found myself in an interesting conversation on Twitter regarding the use of social media in emergency drills or exercises. Usually in emergency drills, a script is created that contains various messages or “injects” which are intended to drive participants to act in a certain way. We use these inRead… Read more »
A little known aspect of Australia’s Privacy Act (1998) is provision for Declaration of emergency. The Prime Minister or the Attorney General can make a declaration so that the usual restrictions on collection and use of personal information can be relaxed. The Department of Prime Minster and Cabinet website has a page to list emergencyRead… Read more »
“Community Management should mean Community Engagement: Value, Validate, and Respect” was originally posted to the ChatterBachs blog. Community management should mean community engagement. Here are several ways to make sure you’re reaching this optimal level of community engagement, whether online or offline: Demonstrate value. People have a seemingly unlimited number of resources to draw from.Read… Read more »
No one wants to be the last to know. When a city government begins to use social media to connect with citizens, it’s important to inform employees what you’re doing. Problem is, some employees haven’t gotten on the social media bandwagon yet, and aren’t sure what you’re talking about when you say “the city isRead… Read more »
The clues in the title, don’t bother reading on if you find admitting to have them indulgent. Emer Coleman says humans are messy. Well so is this post, because it’s the culmination of two weeks which have affected me deeply, but in which I have felt, very much, as if I had no right atRead… Read more »
I love the word, but that’s beside the point. An old ex boyfriend found me today on Twitter. No dramas, we parted company reasonably amicably and time passes and turns reasonably into water passing under bridges. We swapped details, little has changed, he’s doing very well for himself as a PM at Channel 4 andRead… Read more »
We judge ourselves by what we feel capable of doing, while others judge us by what we have already done. – Henry Wadsworth Longfellow 5 Fictions About Social Media for Public Health and Healthcare: Craig LeFebvre (@chiefmaven) points out some misconceptions about the role of social media in public health and why we should beRead… Read more »
A California Representative introduces legislation to protect consumer privacy online, state and local government employ crowdsourcing tools to gather citizen feedback, CIA gets social, President Obama has dinner plans with some of the best known representatives of the high tech industry, and Gov20LA founder Alan Silberberg shares takeaways from the most recent conference, all inRead… Read more »