One of my public health colleagues/friends in the area, Ann Houston Staples, recently caught my attention as I was looking at her status on Facebook. She did something that struck me as interesting – she started sharing her eating habits on the social network. Having a food journal is nothing new, but with the opportunitiesRead… Read more »
Research Innovation in Government (02/03/2011) – Report provides a framework government leaders can use to create a climate of innovation in their organization. Tips for fostering innovation include: establishing a lab for testing new ideas; organizing a task force to identify barriers to innovation; rotating employees in the agency to spread ideas; training employees onRead… Read more »
Esperanza Spalding won a Grammy for Best New Artist tonight. She’s an extraordinary talent. Moments after her win, White House new media director Macon Phillips congratulated her on Twitter and linked to a video of her performance at the White House Poetry Jam on YouTube: ] Shortly after that, the White House account shared theRead… Read more »
If you ran a business and only 65 percent of your customers were satisfied, do you think you’d stay in business very long? That’s what a recent survey found from customers of many federal agencies, and their customers aren’t happy! In response, Cong. Henry Cuellar re-introduces his customer service enhancement bill. The annual federal customerRead… Read more »
I’ve had quite a number of conversations about social media strategy at the council recently, as well as with a number of people via twitter and other networks. So I thought I’d share my thinking on this and also share the strategy (co-developed by Martin Howitt) which I use to help others as well asRead… Read more »
On Friday, the City of Calgary launched a large-scale citizen engagement project: Our City. Our Budget. Our Future. In February 2011, Council approved the engagement process for the facilitated review of core services and The City’s business planning and budget process. It is an extensive engagement process that will facilitate conversations with citizens, employees andRead… Read more »
Bar Camp Canberra 2011 will be held at ANU College of Business and Economics in Canberra on 19 March 2011. This is free and there is room for 150 people. You can register online.These events are a little geeky, with participants referring to each other by their Twitter “handle” and almost everyone having a wirelessRead… Read more »
I’m a big fan of the use of ideation in government to bring innovation both within agencies by employees and with citizens. Last year, the Obama administration hosted a series of dialogues on Open Government with each agency and cities from Austin to Santa Cruz have used dialogues to get ideas from citizens on howRead… Read more »
I am going to be honest. No one is twisting my arm this weekend to attend Gov2.0LA. With a backdrop like this, and temperatures in the mid-70s, life is good. Not to mention the rampant ideas and energy-rich conversations going on with a room full of experts dedicated to making government better. Despite my sun-inducedRead… Read more »
I haven’t talked about leadership for awhile. So let me beat that drum a bit. Web managers/editors/innovators (I’m still searching for the right moniker) have always been – and must always be – leaders to be successful. We have no delegated authority over all the people we need to get the job done. So weRead… Read more »