The Myth of the Freeze: Why Workforce Planning Must Continue During Hiring Pauses
A hiring freeze shouldn’t be a planning freeze. Here’s how to continue workforce planning when you can’t bring in new talent.
Innovation
From Siloed Programs to Federated Governance: Interagency Models for Smart City Security
There’s an urgent need for federated governance frameworks to secure smart cities and interconnected infrastructure. Here are some best practices.
AI Governance in Government: Building Trustworthy Automation With Public Oversight
While many agencies are adopting AI to streamline services, few have implemented frameworks to manage AI risks.
Regulatory Tech: How AI Is Shaping the Next Era of Compliance in Government
Artificial intelligence is revolutionizing government compliance efforts. As agencies deal with resource constraints, AI offers a strategic path forward.
Digital Twin Cities: How Local Governments Are Using Simulations to Shape Smarter Communities
Local governments are leveraging digital twin technology to build smarter, more resilient communities to transform how they plan, manage, and invest in public services.
Harnessing Lean Enterprise and Continuous Innovation: How to Avoid Being the Next Organizational Dinosaur
In today’s fast-paced world, clinging to outdated processes is a fast track to organizational irrelevance. For government executives, embracing lean enterprise principles and continuous innovation isn’t just a nice-to-have—it’s essential for driving impact, efficiency, and public trust.
Beyond “Checking the Box:” Leading — and Measuring — Non-linear Change
Getting people to adapt to change isn’t always a linear process. Here are some reminders of how to accept — and measure progress anyway.
Innovating Through Chaos — Excellence Isn’t Canceled (Even if Your Budget Is)
Here’s how government executives can foster innovation and operational excellence when everything feels like it’s on fire.
What You Need to Know About Bots and CX
Chatbots have grown in popularity for good reason: They’re friendly, helpful, and make information readily available. The benefits are arguably even more significant in government applications. They’ve become a reliable tool for delivering constituent services while saving agencies time and resources. In a recent CX Community of Practice, What You Need to Know About BotsRead… Read more »
From Idea to Implementation: How Agencies Are Using AI to Improve Service Delivery
AI isn’t just buzz — it’s powering faster, smarter public services. Here’s how agencies are making it real (and keeping it real).