Telling Stories with Data: Communicating Insights for Impact

Raw data doesn’t inspire change — but the right story does. Learn how to present data in ways that engage, inform, and drive results in government.

New Leadership Power Move? (Hint: It’s What Modern Parents Now Practice Daily)

All leaders face the same quiet tension: the balance between Being vs. Doing. But a third way that incorporates both may be the way to thrive.

The Hidden Cost of Decision Debt: Why Government Can’t Afford to Keep Kicking the Can

In government, some decisions age like fine wine, others like unrefrigerated milk. Address “decision debt” before it compounds into a crisis.

Revenge of the Middle Manager: The Unsung Hero of the Tech Future

While CIOs and consultants draw the headlines, it’s mid-level managers, armed with Excel, grit, and five calendar invites, who drive transformation.

Controlling a Media Interview

Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.

It’s Time to Declare Racism a Public Health Crisis

Racism is taking a toll on the physical and emotional health of people of color. Now is the time for governments to set policies and contribute to the solution of improving health outcomes for all people.

Hands giving thumbs up in a circle with words beside them stating service, efficiency, customer, reliability and quality.

Balancing Efficiency and CX

On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »