How Public Service Leaders Can Guide AI-Driven Change with Emotional Intelligence
Guide public service teams through AI-driven change with emotional intelligence. Build trust, clarity and adaptability while navigating uncertainty.
Leadership
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
The 10 Biggest Challenges Facing Federal, State and Local Government Today
What are the ten most pressing challenges facing federal, state, and local governments? Here’s a roadmap for government executives.
2026 Playbook for Public Sector Leaders: From Resilience to Renaissance
The 2026 playbook calls on public sector leaders to shift from resilience to renaissance, from reacting to redesigning government systems.
The Quiet Crisis of Policy Debt: How Legacy Rules Are Crippling Modern Governance
Policy debt is one of government’s greatest modernization barriers. Policy hygiene cycles enable modernization that is built on clarity, not clutter.
For Change Leaders: On the Subject of Spoon-Feeding
Change doesn’t happen when leaders spoon-feed their teams and colleagues. Learn the signs and symptoms of spoon-feeding, and how to overcome them.
When Innovation Becomes a Liability
A cautionary tale of AI-gone-wrong shows why leaders must audit incentives and embed accountability. Don’t let a click compromise your integrity.
Welcome Back, America: How to Regain Momentum Together After a Shutdown
Shutdowns don’t just pause government, they ripple through communities, businesses and households. When the lights flick back on, we all must readjust.
Sponsors are Sometimes the Scariest Part of the Project!
People intrinsically understand that good sponsorship is vital for a project to succeed. But, more often than not, it becomes a significant barrier to delivering a successful project and realizing the planned benefits of that project.