The Quiet Crisis in Government Talent: When Institutional Memory Retires Before the People Do
Institutional memory is a critical but undervalued. With every retirement, agencies risk losing operational wisdom. A plan can preserve it.
Leadership
The Screwdriver Solution: Efficiency Hidden in the Everyday
One company saved millions — not with automation or restructuring, but by making tools easier to reach. Small fixes can bring big results.
Telling Stories with Data: Communicating Insights for Impact
Raw data doesn’t inspire change — but the right story does. Learn how to present data in ways that engage, inform, and drive results in government.
New Leadership Power Move? (Hint: It’s What Modern Parents Now Practice Daily)
All leaders face the same quiet tension: the balance between Being vs. Doing. But a third way that incorporates both may be the way to thrive.
The Hidden Cost of Decision Debt: Why Government Can’t Afford to Keep Kicking the Can
In government, some decisions age like fine wine, others like unrefrigerated milk. Address “decision debt” before it compounds into a crisis.
Revenge of the Middle Manager: The Unsung Hero of the Tech Future
While CIOs and consultants draw the headlines, it’s mid-level managers, armed with Excel, grit, and five calendar invites, who drive transformation.
Controlling a Media Interview
Preparation is key for making sure that everything you say is fair game for the news reporter to include in their broadcast or article.
It’s Time to Declare Racism a Public Health Crisis
Racism is taking a toll on the physical and emotional health of people of color. Now is the time for governments to set policies and contribute to the solution of improving health outcomes for all people.
Balancing Efficiency and CX
On paper, your CX goals and deliverables probably look great. You might even have strong leadership support and team buy-in. But in the daily grind of work and competing priorities, how can you ensure the long-term success of your CX programs? CX teams are often tasked with lofty goals while also remaining an efficient, leanRead… Read more »
From Sensory Play to Sensory Power: What Kids Learn First — and Leaders Must Relearn
Leadership in an AI world requires more than strategy. This article explores how sensory awareness is becoming the new competitive advantage.