To Collect Data, Leaders Should Understand the Processes to Effectively Gather It
When developing cyber metrics, it’s important to ensure that your underlying process for gathering and analyzing the data can handle the task.
Leadership
The Newest Form of Literacy: Data Literacy
Data helps drive business decisions and better target marketing and sales efforts. As such, data is referred to as the new currency of business. For government agencies, data is valuable for improving how they serve their citizens.
Top Supervisor Mistakes Not to Make
This webinar recap gives a brief overview of top supervisor mistakes.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
August Online Training Opportunities
Discover GovLoop’s professional development opportunities for August.
The Chain of Command is a Two-Way Street
The chain of command goes both ways: an important thing for managers to remember in order to lead high-performing teams.
Are You in the Habit of Being Productive?
This guide offers five in-depth steps you can take to boost productivity, as well as advice for government and industry peers.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Essential Skills to Teach New Employees
We often train new staff mostly on content (policies, laws and procedures) but not much on craft (meetings, communication and briefings). That shortcoming limits what agencies actually get done.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.