Leadership

Embracing Blamelessness to Improve Government Services

Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues could help agencies provide better services to those who need them.

How “Team of Teams” Enabled a Journey of Learning and Growth

Guided by insights from “Team of Teams,” a book by Stanley McChrystal, one HHS Operations Leadership team has transcended individual roles and embraced a collective sense of purpose.