Quick and Dirty Tips for Conflict Resolution
Conflict resolution doesn’t have to be awkward or result in a blowup. Here are a few simple tricks to de-escalate tense work situations.
Conflict resolution doesn’t have to be awkward or result in a blowup. Here are a few simple tricks to de-escalate tense work situations.
When was the last time you attended a well-run meeting? Did you feel inspired, productive, connected, focused, and happy that you attended? Now think of meetings you’ve attended that are a waste of everyone’s time. Did you feel distracted, bored, frustrated, and unvalued as time was wasted? Time is one of our most precious resources.Read… Read more »
Suggestions for doing the right thing at work. At all times, follow your conscience. As a manager of people, make it easy for them to do the right thing.
This blog is a recap of the August 28 Communities of Practice online training.
Change resilience is the ability to adapt to new circumstances, to bounce back from adversities or setbacks in new environments. Here are strategies to make government employees more change resilient.
You can improve customer service even if you’re not in charge. Here are three ways to make a difference.
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Government transformation expert Mika Cross collaborates with Mindful NOAA co-founder and program manager, Garth Smelser, to discuss the meaning of mindfulness.
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.