What HUD’s Modernization Effort Means for Employees and Public Programs
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Changes include standing up an Office of Customer Experience, workforce reskilling, and using cloud and artificial intelligence to better serve the public.
Rather than ripping and replacing legacy systems, agencies are increasingly creating software applications to modernize their services.
Sometimes agencies lack the time or resources to fully phase out legacy IT systems. According to a March 27 audit from the Energy Department (DoE) Office of Inspector General (OIG), DoE was one of those agencies.
Technology goes beyond just the product; it’s also about the business value that the tech affords. Thus, the technology and business departments of an agency should work closely to make sure that there is overlap in their priorities.
Whereas repetitive and basic tasks in a traditional setting can take tens of thousands of hours to complete, software-enabled bots can accomplish these same tasks with rapid speed and infallible accuracy.
An enabler allows governments to incorporate front-facing emerging technologies that actively contribute to mission objectives.
This project template contains suggestions and includes five key points for what you could include when pitching your modernization project.
Increasing dependence on technology in day-to-day life has prompted governments to reevaluate their workflow processes.
The Defense Department took steps toward overhauling antiquated software acquisition processes and moving toward a modern software-based IT strategy.
While many agencies might struggle with the cost of technological adoptions, open source can open windows to all sorts of emerging technologies.