If agencies limit modernization efforts to replacing or upgrading outdated legacy systems, they will only make limited gains in terms of performance and security. Instead, government should undergo an agency-wide digital transformation.
In a recent GovLoop DOROBEKINSIDER, panelists shared best practices for improving the citizen experience in an increasingly digital world.
A Trump administration official said the strategy would address the federal government’s cloud practices regarding procurement, security and its workforce.
In government, there is a huge push to consolidate data centers and move processes to the cloud. With automation, agencies can move workloads to the cloud quickly, while staying secure, and not requiring an increase in manual processes.
Agencies at all levels are finding new ways to serve constituents using cloud services, whether it’s improving transportation or protecting the environment.
The public sector has entered a new phase of maturity in its cloud adoption — one in which agencies are now migrating mission-critical systems to the cloud.
Self-service portals for customers, more automation and internal dashboards for business operations are some of the changes you can expect to see as USDA undergoes a massive modernization effort.
President Donald Trump signed an executive order on May 15 that reinforces many of the provisions concerning CIOs that were previously establish by law. The order also extends term appointments for IT professionals brought in to fill critical positions.
The model is serving as a new way for tackling issues across government in five key areas: cloud adoption, IT infrastructure optimization, customer experience, contact center and service delivery analytics.
The size, scale and scope of state and local governments can vary wildly. But what are the biggest challenges that unite these varied organizations?