Louisville Advances Innovation by Going Paperless
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
By next July, the city aims to reduce 40% of its paper consumption, an effort the pandemic accelerated.
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Have you struggled with finding a good balance of support when it comes to delegating? Task Relevant Maturity is your answer.
Customer service values are trending back to a more equal power balance between staff and customers. How does this impact government services?
These four steps will help you make better decisions about taking the best opportunities for your personal and professional growth.
Here are seven steps for shifting your agency’s culture into a mindset of continuous innovation for its mission, workforce and constituents.
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.
Every few years, after a long and often tedious process, government agencies create new and much-heralded strategic plans — but, too often, new approaches stall because stakeholders don’t buy in. Here are three ways to change that.
As agency leaders begin the new year, they face The Great Resignation and other challenges. How can managers include all elements of their workforces into decision making, to make leaders’ strategy more effective and hold on to employee talent? Here’s Part 1 of guidance from an industry expert.
Service design and DesignOps are two practices that can help agencies align with President Joe Biden’s recent executive order (EO) aimed at improving the federal government’s customer experience (CX).