State and Local

The Evolution of 311 and Government Customer Service

Inspired by customer expectations and feedback the 311 community continues to increase connectivity options. Today’s users access 311 through kiosks, chat, text, online, mobile applications, email, artificial intelligence, and social media.

Smart Cities With a Purpose

Whether you live in a small town or large metropolis, you might be noticing profound changes in the way you interact with local government. Cities around the world – from San Francisco to Singapore and many in between – are leveraging emerging technologies to deploy smart, connected cities.