Great customer service starts right at the top of any organization – private or public. Top executives set the tone and the standards for customer service. When those top executives pay close attention and make customer service a priority, they create happy customers. Happy customers – better business. Nothing new about that. But have youRead… Read more »
Back in April, Facebook launched something called “Community Pages,” which far as I can tell, simply scrapes Wikipedia content and public status updates and populates the pages with “fans” who mentioned the page term in their profile. Thought your city didn’t have a fan Page on Facebook? I’ll bet it does. Your council’s been handwringingRead… Read more »
It was a long time coming, but we are finally there. Our Region just launched the latest EPA Greenversation and I am so proud of my management for taking the plunge! Indeed, it was a hard road and lots of new ground to cover but we are finally there….or are we? Now we need toRead… Read more »
The original post can be found at my other blog: The Place of Social Media Participatory Chinatown launched on May 3 in Boston’s Chinatown. It’s a 3-D interactive game designed to augment the traditional community meeting. Instead of the traditional model of people responding to a powerpoint presentation about the neighborhood, participants in this meetingRead… Read more »
As we all know, despite the increasingly frequent use of social media tools by government agencies, managing this engagement remains challenging for many, especially at state and local levels. Last summer CTG began to explore this topic and what we ended up hearing often from government professionals that we interviewed was that they would reallyRead… Read more »
As the post-election smoke clears, we’re launching a small experiment on the Foreign Office Global Conversations blogs. On a number of blogs (for now, mostly the US ones, such as this one), we’re adding the comment functionality of Facebook Connect. So for now, we have different mechanics on different blogs, but this is by wayRead… Read more »
Research Reports 1. The Impact of Social Computing on the European Union (11/19/2009): Trends about user-centric and effective services as well as new forms of civic and political participation. http://ec.europa.eu/dgs/jrc/index.cfm?id=1410&obj_id=9410&dt_code=NWS 2. WEB 2.0 implications on knowledge management (2009): Web 2.0 can do more than broadcast messages to a wider audience. Through simple, user-driven tools, theyRead… Read more »
Exploring over the Internet I recently landed over the subject of incarceration around the world and rather landed myself into trouble of loosing two consecutive nights in sleeplessness. For here I am (we are) selling Open Governance, Social Media, Government 2.0 to a generation with social consciousness, and thinking how sweet the generation would beRead… Read more »
To be honest I had a difficult couple of weeks and I needed to take the time to unwind (buy me a coffee if you want the details). It was probably the first time in over three years in the public service where I took time off for the express purpose of simply recharging myRead… Read more »
As some of you know, I have a new son, who is now almost 9 weeks old. I travel quite a bit (average 10 days per month away from home) and in order to limit the amount of nights that I am on the road, I have started setting little rules for myself: 1. TryRead… Read more »