Tech

New York City launches collaboration community – ‘Simplicity’

New York City Mayor Michael Bloomberg announced that the city will be launching its own internal collaboration community last week. The community will run on Spigit’s crowdsourcing software and represents the largest city project of its type. The Mayor announced the project as part of his State of the City Address. CivSource spoke with SpigitRead… Read more »

How To Government Web Site

“HowTo.gov” is a new website from the US General Services Administration for government staff on how to communicate online with Web Content, Social Media, Contact Centers (call centers), and Technical Solutions (Cloud computing, mobiles, apps…). This is similar to the guidance which the Austrlaian Government Information Management Office provides on topics such as Web Publishing.TheRead… Read more »

GovReads: Sh** My Dad Says

You know how when we are growing up and our parents say the stupidest things? Things like “I brought you into the world and I can take you out” or “Because I said so, that’s why”. Good times…good times. If you’re like me, you promised yourself that your wouldn’t say such stupid things. I stuckRead… Read more »

Largest screen for a smart phone

In “Should the iPhone 5 get a larger screen?” (CNET January 21, 2011 11:15 AM PST) David Carnoy asks if the iPhones 3.5 inch screen should be made larger to compete with 4 inch Android phones. He comments that some of the screens larger than 4 inches (such as the 4.3 inch EVO are “bulky”).Read… Read more »

Get Organized for Great Customer Service

At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »

Australian Government Information Policy

The Australian Information Commissioner has invited comment on “Towards an Australian Government Information Policy” by 1 March 2011. The paper provides a very comprehensive overview of Australian and overseas policies and initiatives for information access and discussion of the issues. It is 65 pages and is provided as a very efficiently formatted 226 Kbytes webRead… Read more »