The Public Is Still Skeptical Of Federal Digital Customer Experience

Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?

Top 10 Insights About Digital Inclusion from Experts in the Field

To begin to solve a problem as big as digital inclusion, first you need to understand the causes.

The Mean Girl Effect: 4 Steps to Overcome It

We need to facilitate women’s identification with their demographic group to help them manage their professional relationships, develop alliances and mentor relationships with other women.

Prevent a Ransomware Attack with these 5 Must-Haves

What does it take to protect your agency’s network? Here are the five things you need to in place to avoid becoming the next ransomware casualty.

Beyond Schoolhouse Rock — Rethinking How We Teach Government

Those of us who work in government may not feel directly impacted by the world of civics teachers and government text books, but I’d argue they play an important, under appreciated role in our successes and challenges, big and small.

7 Leadership Lessons from House of Cards’ Claire Underwood

So much can be learned from Claire.

The Case For and Against ‘Friending’ Coworkers Online

Evidence shows there are positive outcomes from friending coworkers, but the risks outweigh the benefits for some, and that is why it’s okay to deny online friendships with your coworkers.

Change Agent Networks: A Success Story

When people use their abilities to engage and influence to catalyze change, we call them “change agents.” Learn about how the Colorado Department of Transportation successfully developed a Change Agent Network to foster change.