5 Work Behaviors That Help You Get Ahead
Are you looking to move forward in your career? No matter what your goal is, here are five things you can do right now to help you get ahead.
Guerrilla CX For Government
Federal customer experience (CX) professionals are trying to wage a conventional war against bad CX. But they usually don’t have the budget, personnel, or authorities they need to win big, decisive battles. That’s why federal CX pros should consider changing their approach and use some proven CX guerrilla tactics instead. To make the most ofRead… Read more »
Simple Writing isn’t Simple. Let’s Test Some Tools That Can Help
The words we use in science, engineering or any other technical field aren’t familiar to the general public. So we use them — translate them, as it were — and in the process arguably lose the technical accuracy of the language we use.
How To Use LinkedIn Effectively for Networking — Online and Off
Meeting someone once at a networking event won’t do much for you if you don’t follow up with them afterwords – yet you’d be surprised how few people actually do make the effort. These days we have no excuses, with great tools like LinkedIn making it simple to keep track of – and keep in touchRead… Read more »
3 Municipal Broadband Success Stories
Over the course of 10 years, Seattle has studied the possibility of creating a municipal-run broadband network seven times, most recently this year. Although it was determined in June that the cost would be lower than expected (somewhere in the range of $463 million to $630 million), city officials again rejected the idea, citing barriersRead… Read more »
You’ve Gone to a Networking Event—Now What?
Back when I was a director of communications at a nonprofit, my LinkedIn profile headline read “I schmooze for good causes.” A large part of my job was to attend events, meet people, and bring them closer to the organization and the cause it championed. I have a knack for networking. I’m a successful networker because I recognize that the mostRead… Read more »
Your People Analytics Dashboard is Not Nearly as Useful as it Could Be
People are much more likely to retain information – and become intrigued by it, by listening to an interesting story than by listening to recitation of points on a slide. We’re more likely to retain information, learn from it and be able to act on it if it contains up-to-the-minute data. And we’re more likely… Read more »
How to Gracefully Begin (and End) Networking Conversations
Networking gets a bad rap. Most of us imagine standing around in a sea of name tags, awkwardly explaining to the third person in a row what it is you do, or checking your watch while someone bores you to tears with the finer points of their seriously boring job. But networking can actually beRead… Read more »
Ghost Whisperers of Institutional Memory
Ghost Whisperer, iRobot, and many crime shows depend on detective work based on access to other people’s memories.Young people need expertise that gets them out of their chairs and to step away from their computers. Administrative ghost whisperers, younger staff or not, should seek out older staff. That experience should not be disregarded as a… Read more »
3 Resources That Are Making My Job Easier
A few weeks ago, I posted recommendations on how to gain professional development in 15 minutes a day. Practicing what I preach, I spent 15 minutes one day last week on GovLoop’s blog and what I learned is already being used to better my organization. Customer Experience – I shared this blog with a teamRead… Read more »