5 Ways To Eliminate Ums and Improve Your Public Speaking Credibility

You want your presentations to show others that you’re credible, confident, and engaging. Using disfluencies such as um, uh, ah, eh, er, etc. erodes your speech. They bore audiences and make them question if you know what you’re talking about. Think you don’t use disfluencies? Use your Smartphone to record yourself; you may be surprised by the results.Read… Read more »

5 Ways Phone Systems Can Improve Customer Service

The interaction your customers have with your company directly impacts your bottom line. Think about it. Have you ever had a bad experience with a company, whether on the phone or in person? What did that do for your feelings towards that company? Did you stop being loyal to them? Most people do, which isRead… Read more »

Collaboration, Not Enforcement in New Zealand

Over the last few weeks, I’ve noticed increasing references to government agencies as enablers rather than enforcers or regulators. I think that this is a side effect of 2 ideas that are gaining acceptance: the shift in the public sector to focus on trust rather than compliance seeing the public sector as an inter-connected systemRead… Read more »

When it Comes to Inclusion, The CIA is MIA

The National Commission on Terrorist Attacks Upon the United States commonly known as the 9/11 Commission, concluded that a piece of the systematic failure to prevent the terrorist attacks on September 9, 2011 was rooted in the Central Intelligence Agency’s (CIA) lack of inclusion. When the commission spoke about inclusion, they did not mean inclusionRead… Read more »

The Death of Disposable Content

By Emily Grenen, ICF International If you work in social media, you’re likely quite aware that creating new content is an intensive process. It often requires a good bit of creativity to find material that resonates with your target audience, but that also fits the guidelines that you, a partner, or a client have developed.Read… Read more »