As we reflected this week on the meaning of Martin Luther King’s example for our work, we took quite a bit of inspiration from one of the stories shared in the most recent newsletter from our partners at Everyday Democracy that we wanted to share with you. The story of this Virginia town’s struggle toRead… Read more »
Last week I got into an argument with my husband and, although I was speaking loudly, he was not hearing me. When the argument was over, I had to laugh because I’ve heard similar grievances from clients. In reality, we both were at fault. My husband falls a little short when it comes to activeRead… Read more »
2013 results are in, and the company which maintains the database of government contracts wins Civic Startup Of The Year according to GovFresh’s website. Here are the results: 2013 GovFresh Awards The GovFresh Awards honor the greatest civic innovators and innovations of 2013. Winners City of the Year: Buenos Aires, Argentina Small City of theRead… Read more »
WordPress started as a blogging engine, then became a content management system, and these days is a platform for the development of simple web applications. After all, an awful lot of applications are basically just about putting bits of text into boxes, and then arranging them in order to suit whatever your purpose is. PuttingRead… Read more »
Our Schools Need to Teach This Stuff. As Americans tackle the annual tax-filing ritual, millions will panic. It’s confusing. Many don’t understand it. Some are afraid of it. Relax. Just slow down and read the forms, one line at a time. It’s easier than you think. As adults, we are all responsible for managing ourRead… Read more »
Our Schools Need to Teach This Stuff. As Americans tackle the annual tax-filing ritual, millions will panic. It’s confusing. Many don’t understand it. Some are afraid of it. Relax. Just slow down and read the forms, one line at a time. It’s easier than you think. As adults, we are all responsible for managing ourRead… Read more »
Senator Abetz, the Minister Assisting the Prime Minister for the Public Service, has written a fantastic blog post commenting on the need for Australian Public Servants to be mindful of what they say (and how they say it) on social media. The post, Public Servants should exercise care with social media, is in the Senator’sRead… Read more »
How can leaders inspire employees to help their colleagues? The leader of the design firm IDEO, Tim Brown, set out to create a help-friendly organization in order to spur greater creativity. Collaboration is key to effective organizations. But how can leaders encourage helping behaviors among employees? A recent Harvard Business Review article by Teresa Amabile,Read… Read more »
The Court Services and Offender Supervision Agency for the District of Columbia (CSOSA) has an opening for an Associate Director of Administration. This position heads the Office of Administration, which is responsible for managing Agency acquisitions, and directing CSOSA’s facilities and security programs. Many of CSOSA’s programs are evolving, requiring the incumbent to develop precedent-settingRead… Read more »
This morning I started some R&D prototyping on measuring Services Quality. Started with SERVQUAL model by Zeithaml, Parasuraman & Berry. Put together a simple spreadsheet model for GAP #1. The approach is similar in format to Peter Marks’ [Design Insight] measurement of customer perception of product desirability. Since Services are purchased and experienced similar toRead… Read more »