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Stephanie Kanowitz wrote a new post, How to Build a More Intelligent Contact Center, on the site GovLoop 2 weeks, 3 days ago
In the best of circumstances, government contact centers are a demanding environment. Increasingly, constituents are looking to leverage multiple channels to interact with agencies, including voice, chat, email, […]
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Stephanie Kanowitz wrote a new post, Navigating Grants Management in Times of Crisis, on the site GovLoop 2 weeks, 5 days ago
Inherently a complex process, grant management gets even more complicated in times of crisis. The CARES Act exemplifies this.
“Grants management is a really complex value chain,” said James Ha, Chief Exe […]
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Stephanie Kanowitz wrote a new post, Be Resilient By Updating Your Agency’s Continuity of Operations Plans, on the site GovLoop 2 months, 1 week ago
The pandemic has made clear the need for modern technologies and remote access to applications and data. But armed with that knowledge, how will agency leaders respond, and how can IT shops be resilient in […]
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Stephanie Kanowitz wrote a new post, How the Las Vegas Valley Water District Shifted to Remote Work in Less Than Two Days, on the site GovLoop 2 months, 1 week ago
The Las Vegas Valley Water District, Southern Nevada Water Authority and Springs Preserve were in better shape than many government agencies when work shifted online. That’s because the three organizations that d […]
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Stephanie Kanowitz wrote a new post, How Employees of Different Generations View Citizen Engagement, on the site GovLoop 3 months, 2 weeks ago
A government focus on customer experience (CX) is relatively new, but the idea has quickly grown deep roots. “Improving Customer Experience with Federal Services” is a Cross-Agency Priority goal of the 2018 Pre […]
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Stephanie Kanowitz wrote a new post, How a National Security Lab Streamlined ‘Annoyances’, on the site GovLoop 6 months ago
With a primary mission of protecting the U.S. nuclear arsenal, Sandia National Laboratories is not immune to the collaboration struggles most government agencies face.
Steve Pope, a Graphic Designer, and […]
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Stephanie Kanowitz wrote a new post, Tackling Telework in State & Local Government, on the site GovLoop 6 months, 2 weeks ago
Endorsements of and efforts toward enabling telework aren’t new: Government agencies at all levels have increased their support for telework over the last 10 years. Still, some government operations, including f […]
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Stephanie Kanowitz wrote a new post, How Telework is Affecting State & Local Governments, on the site GovLoop 7 months, 3 weeks ago
Across all levels of government, the number of teleworkers jumped during the pandemic. The General Services Administration went from 50% to majority telework, but many state and local government workers are in the […]
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Stephanie Kanowitz wrote a new post, Achieve a Single Source of Data Truth, on the site GovLoop 8 months ago
The President’s Management Agenda provided agencies with a clear goal: Leverage data as a strategic asset. In theory, they are in great positions to do so. They have growing volumes of data available to use and d […]
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Stephanie Kanowitz wrote a new post, Critical Success Factors to Build A Secure, Flexible Data Strategy, on the site GovLoop 8 months, 1 week ago
The rate at which data is growing is astounding.
Consider these statistics: the world’s data will go from 33 zettabytes in 2019 to 175 zettabytes in 2025, according to IDC’s “Data Age 2025” whitepaper. A study […]
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Stephanie Kanowitz wrote a new post, How to Address Security Vulnerabilities in the Development Cycle, on the site GovLoop 8 months, 3 weeks ago
State and local agencies are focused on two concurrent and related IT tasks: digital transformation and cybersecurity. Although they once were separate efforts, today they go hand in hand – with software at the h […]
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Stephanie Kanowitz wrote a new post, Use AI to Fill Your Workforce Gap, on the site GovLoop 8 months, 4 weeks ago
The growth in data is outpacing our ability to understand it. There are plenty of tools that ought to help, but they are beyond the reach of general users.
To glean anything meaningful from data, you need […]
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Stephanie Kanowitz wrote a new post, How to Create Secure, Seamless Citizen Services, on the site GovLoop 11 months, 2 weeks ago
Government agencies understand the value of identity and access management solutions. For years, they’ve used these solutions to manage employee access to IT assets, whether on-premises or in the cloud. But now a […]
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Stephanie Kanowitz wrote a new post, Why Do Agencies Need Enterprise Risk Management?, on the site GovLoop 1 year, 2 months ago
As the government’s complete reliance on digital technologies expands, it becomes harder to secure the growing network of new devices, IT systems and cloud solutions. In short, the network is the mission.
It u […]
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Stephanie Kanowitz wrote a new post, Best Practices for Making Cloud-Based Automation Click, on the site GovLoop 1 year, 2 months ago
Cloud and modernization go hand in hand, and the result of this combination is a more efficient and effective agency.
Cloud supports many emerging technologies such as artificial intelligence, machine learning […]
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Stephanie Kanowitz wrote a new post, Government’s Dilemma: Modern Goals, Legacy Systems, on the site GovLoop 1 year, 3 months ago
Updating legacy systems is one of the biggest mandates coming from the White House heading into 2020. Often when agencies think about modernizing systems, they think about implementing a cloud solution, but […]
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Stephanie Kanowitz‘s profile was updated 1 year, 5 months ago
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Stephanie Kanowitz changed their profile picture 1 year, 5 months ago
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Stephanie Kanowitz wrote a new post, North Carolina Takes an Enterprise Approach to Decision-Making, on the site GovLoop 2 years, 6 months ago
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This article is an excer […]
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Stephanie Kanowitz wrote a new post, How Private Cloud Models Are Picking Up Steam – Again, on the site GovLoop 2 years, 9 months ago
This article is an excerpt from GovLoop’s recent guide, “5 Cloud Trends to Watch in Government.” Download the full guide here.
As agencies seek to move more sensitive data to the cloud, it’s little wonder t […] - Load More
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