Coach, Don’t Criticize: How Emotionally Intelligent Leaders Improve Team Performance
Leading with emotional intelligence means addressing performance with empathy to turn tough conversations into opportunities for growth.
The Goal isn’t Culture Change!
Sometimes, organizational culture can be like a cow path — worn into a groove whether it’s the best way to get where you’re going or not.
The App Security Imperative: Closing the Cyber Gap
Application security is imperative in all phases of your agency’s software lifecycle, from design to deployment. That means you must continue to find new and better ways to embed security testing to reduce the risk of cyberattacks and protect your organization’s data. Recently, a rash of high-profile cyberattacks has exploited weaknesses in the elements usedRead… Read more »
Make Your Org More CX-Savvy
While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated throughout the entire organization. Without a high-level, holistic approach, your agency may struggle to deliver a consistent level of service to its constituents. Here are a few key takeaways on why it’s mission-critical toRead… Read more »
Don’t Tell Me. Show Me.
People tend to fall into one of three categories: those who do nothing, those who talk, and those who take action. In a world full of talkers, be a doer.
Unstuck: Leaders, Doubt, and the Path to Growth
Feeling stuck in your leadership journey? Discover how one leader’s story about perceived limitations can help you break free from your own mental barriers.
Beyond Exhaustion: The Multifaceted Nature of Burnout
Burnout is different from stress. The effects can be more severe, and last longer. Here are some things you should know.
Rebuilding Rural America
“How Ya Gonna Keep ’em Down on the Farm (After They’ve Seen Paree?)” It’s a question people have been asking for just over a hundred years. This was a popular song after WWI and would be a common theme for many years. Many early movies had a lead character running off to the big cityRead… Read more »
Application Modernization: Can We Toss the Legacy Database for a New One?
Modernizing an application for the cloud can affect all three tiers. Is the DB tier too sacred to change?
Beyond Results: Why Talent Recognition Matters Before the Finish Line
Like marathoners who need hydration during a race, public servants need recognition and appreciation as a project unfolds, not just when it’s complete. And unlike performance-based feedback, which focuses on what a worker did, real-time talent-oriented feedback focuses on how they show up.
5 Common Team Cohesion Challenges (And How to Fix Them Fast)
Struggling with team cohesion? Discover 5 common reasons teams disconnect — and learn leadership cues to improve communication and boost performance.
From Idea to Implementation: How Agencies Are Using AI to Improve Service Delivery
AI isn’t just buzz — it’s powering faster, smarter public services. Here’s how agencies are making it real (and keeping it real).
Automation: Giving Agencies an Edge in Workforce Management
One often-overlooked challenge that complicates workforce management is the issue of employees being overworked and disengaged. But this is a problem agencies can address.
How to Goal Set for Success
During the January New Supervisors Community of Practice session, guest speaker Dr. Gerome Q. Banks spoke on how to set goals successfully this year.
Leveraging a Data-Driven Talent Strategy
In the latest Management Minutes With Mika, let’s learn how data and automation can help your team better themselves.