“Why fix it if it ain’t broke?” This seems like an easy motto to live by. For many of us, change can be frightening, and sticking with the status quo is a comfortable option. But in today’s technologically driven world, change is a constant, and adapting is a must. Matt Leighninger, Executive Director of theRead… Read more »
We all know the government is home to troves of data. But here’s the thing, citizens only want the data they want and need at any given time. For example, if you are looking to renew your drivers license online, you don’t want to have to go to eight different government websites and track downRead… Read more »
Government leaders at all levels of government strive to deliver excellent, citizen-centric service to their constituents – on a budget. In addition to tight resources, they must continually adjust to rising citizen expectations. Nowadays, citizens want to interact with government just like they do with any other organization- on the go and most likely, onRead… Read more »
Citizen engagement is as old as the idea of government itself. However, with the advent of real-time communication technology, citizen engagement has become so easy that it is now an expectation of the average citizen who assumes that their feedback will be not only heard, but responded to. This feedback is happening everywhere – onlineRead… Read more »