Leadership Reflections During the Pandemic
We have had to bring together our roles, finding new ways to move between or blend them, and infuse leadership in different aspects of our lives.
Posts Tagged: COVID-19
When Will the Next Crisis Hit? Whenever it Wants!
When crises arise, governments have demonstrated a tremendous capacity to respond. So why do we wait until then to fix problems we know exist?
GovLoop’s Latest: The COVID-19 Impact on Work
You’re not here for our medical advice, and that’s a good thing, since that’s not really our cup of tea. When looking at how organizations have adjusted to work during COVID-19, however, we’ve done quite a bit of research. Check it out.
How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Back to the Office or Happy at Home: What Will Agencies Do?
Here are five factors agencies should consider while drafting their work from home (WFH) policies for the time after the COVID-19 pandemic.
Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
5 Pillars to Build Resilience Into Your Agency
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Be Resilient By Updating Your Agency’s Continuity of Operations Plans
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
Handle Unexpected Changes and Plan For a Changing World
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
How to Build Resilience in the Face of Staff Fatigue
Here are five tips for building a more resilient workforce at your agency using employee attitudes, behaviors and supports.
