We have had to bring together our roles, finding new ways to move between or blend them, and infuse leadership in different aspects of our lives.
Posts Tagged: COVID-19
When crises arise, governments have demonstrated a tremendous capacity to respond. So why do we wait until then to fix problems we know exist?
You’re not here for our medical advice, and that’s a good thing, since that’s not really our cup of tea. When looking at how organizations have adjusted to work during COVID-19, however, we’ve done quite a bit of research. Check it out.
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Here are five factors agencies should consider while drafting their work from home (WFH) policies for the time after the COVID-19 pandemic.
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
Here are five tips for building a more resilient workforce at your agency using employee attitudes, behaviors and supports.