How to Digitize Mission Processes for Better Customer Experience
Now more than ever, agencies must improve citizen experiences by retiring paper-based processes in favor of digitization, automated forms and modern case management.
Posts Tagged: COVID-19
Innovating During COVID-19’s Second Wave
“The first wave of COVID-19 has shown us how agencies need to invest in shifting away from reactive customer experience to proactively offering digital solutions.”
5 Pillars to Build Resilience Into Your Agency
With a plan in place, organizations have a greater chance of overcoming a range of disaster scenarios and getting back to normal operations more quickly, as well as providing better customer service overall.
Be Resilient By Updating Your Agency’s Continuity of Operations Plans
Agencies can effectively adapt to remote work by updating their disaster recovery and continuity of operations plans (COOP).
Handle Unexpected Changes and Plan For a Changing World
In an active planning environment, agencies can streamline reporting and access real-time data to address unexpected changes and plan for what’s next.
How the Las Vegas Valley Water District Shifted to Remote Work in Less Than Two Days
Replacing legacy technologies with modern, cloud-based solutions enables agencies to extend operations to wherever their employees are.
Resilience Case Studies From State and Local Government
We put together this GovLoop resource to help you learn more about the resilience lessons state and local agencies learned.
The Top 4 Workforce Innovations of the COVID-19 Era
The COVID-19 pandemic has challenged agencies to innovate, pivot and scale at an unprecedented speed while imagining new ways of working.
Local Government Can’t Wait: 5 Tips to Prepare for the Transition
With the inauguration of a new president and convening of a new Congress, localities will have to move quickly to ensure they can carry out a smooth transition for their federally funded projects amid an ongoing, increasingly devastating, pandemic.
COVID-19 Proved Government Agility. It’s Time to Use That for Tech Skills Gaps
Failing to address the widening tech skills gap is simply not an option. With this in mind, here are four initiatives that federal agencies should prioritize in the months ahead.