Posts Tagged: customer experience

Empowered Citizens Drive Change

By Jennifer Belissent, Ph.D., Forrester Research When I was in high school – and admittedly that was quite a while ago – my neighbor quit his job as an insurance salesman to go into the car phone business.  My mother couldn’t understand why someone would give up a good, stable job to sell something thatRead… Read more »

How Much Would You Tip the Government?

Pollution. Poverty. Health. Infrastructure. These are just a few of the extraordinary challenges government face today. With increased citizens demands, coupled with decreased public resources, government is often placed in a very difficult position to adequately meet the needs of its diverse array of citizens. Throw Congressional gridlock into the mix and you have aRead… Read more »

Using Mobile to Optimize the Customer Experience with “The Changing Face of Customer Service” Panel

On April 25th 2013, GovLoop and Oracle hosted an event called, “The Changing Face of Customer Service” that brought together professionals on the topic of customer experience. After several insightful presentations, the event closed with a panel featuring a variety of customer service experts: Scott Frendt, Vice President, Public Sector CRM Solutions, Oracle Abraham Marinez,Read… Read more »