Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).
Posts Tagged: customer experience
How can technology support government efforts to improve CX? For federal agencies, moving to the cloud could have a significant impact on CX.
The Veterans Affairs Department (VA) has one of the federal government’s most consequential missions in providing military veterans with healthcare.
GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.
Agencies are starting to understand that their customers demand a great experience. While this may seem a challenge to put in place, there are many lessons learned from implementing a solid strategy.
While governments compete for limited funding and resources, prioritizing customers is more important than ever. Having a strategy that can measure the value to citizens, while calculating business value, is key.
Improving public trust in government is a long road, and customer experiences will make or break your attempts.
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
Moving beyond satisfaction benchmarks to improve customer experience.
In Kansas City, citizens used to report potholes after they were formed. But the Public Works department’s director devised a method of predicting where potholes would develop.