“People felt like City Hall wasn’t working with them. It was almost working against them.” In Yorba Linda, CX was a problem.
Posts Tagged: CX
Laws such as 21st Century IDEA do not apply to state and local governments, but that hasn’t stopped them from forging their own paths.
Federal agencies have been measuring customer satisfaction but benchmarking results across agencies has not always been possible.
Citizens want a user experience that rivals that of the private sector. In many cases, cloud supported these types of experiences.
Government leaders from the Veterans Affairs and Agriculture departments shared their thoughts on the law and implementation at their agencies.
Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Amazon’s cloud-based voice response system has become famous for technological integration within homes, but many people don’t think of these same technologies when it comes to the government.
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
You’re invited to participate in GovLoop and Carahsoft’s free Government CX Virtual Summit: Putting the Citizen First on Wednesday, March 20 from 10 a.m.-4 p.m. ET/7 a.m.-1 p.m. PT.
Oftentimes, people feel hindered – not helped – by government at all levels, and their discontent with the public sector is the product of unpleasant customer experiences (CX).