Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Posts Tagged: CX
How HUD’s Customer-focused Mindset Shapes Its Mission-focused Strategy
To address the affordable housing crisis, the Department of Housing and Urban Development (HUD) is employing new strategies to help both troubled consumers and the HUD staff who assist them.
2023 Granicus Digital Government Awards Now Open for Nominations
Starting May 1 through June 15, public sector organizations across all levels of government in North America can nominate individuals, teams or projects within seven categories to recognize excellence in communications, service delivery and digital transformation.
How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
How to Dominate Your Data
Agencies are challenged with the explosion of data, and have to work to dominate the data, rather than letting it dominate them.
The Future Is Customer-Centered
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
How to Drive Digital Transformation
Innovation, done right, can result in better constituent experience, tighter security, and cost savings. Here are some tips for making it happen.
What the 988 Suicide and Crisis Lifeline can learn from Federal CX
While it feels uncomfortable to use the term “customer” for those seeking mental and emotional health care, the public sector customer experience lessons remain valid, and should be implemented in suicide prevention program design.
To Better Serve Citizens During Life Events, The Public Sector Must Improve Cross-Agency CX: Part 2
Here’s how to improve customer experiences through more thoughtful use of technology and cross collaboration.
To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?