Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
Posts Tagged: CX
To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
Agencies need to take an approach that both standardizes good CX pracices and supports continuous improvement.
More important than customer experience jobs in gov are the individuals who occupy those roles, their self-awareness and leadership support.
Service design and DesignOps are two practices that can help agencies align with President Joe Biden’s recent executive order (EO) aimed at improving the federal government’s customer experience (CX).
Agencies need to transform the customer experience (CX), employee experience (EX) and technology that they have to imitate the private sector.
Using cloud computing’s on-demand, decentralized capabilities, the Content Cloud enables agencies to create, govern and share their content digitally.
MyFlorida is an innovative, digital reimagining of how constituents interact with local driver license and motor vehicle service centers.
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.