3 Things Agencies Must Do to Improve CX
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
Posts Tagged: CX
Effective Citizen Engagement Within Government Agencies
Providing effective government engagement is a top priority of most agencies. A person-centered approach creates a full picture of the individual, not just someone who is receiving services.
How to Integrate and Reinvigorate Your CX
Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
USDA’s New Employee-Led Program Sets the Tone for Improving CX
The Partnership for Public Service held its second “Transforming Customer Experience in Government” summit on Thursday to discuss the major strides and challenges that agencies are facing with customer experience (CX).
Making a Business Case for Customer Experience in Government
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
Customer Service in Action
GovLoop spoke with representatives from TSA and OPM to learn how federal agencies have prioritized and improved customer experience.
How Government Can Overcome CX Challenges
Government needs to look past single solutions that promise faster processing times or increased productivity. Instead, agencies must holistically rethink their entire organizational culture, including strategies and solutions, for transformative CX change.
The Role of Technologists in Customer Service
Technologists like systems administrators, web developers and even information officers are rarely framed as the customer service owners of governments. But according to Illinois’ former Chief Digital Officer Hardik Bhatt, that’s exactly what they are.
Making CX a Priority in Government
Providing good customer experience is hugely important and impacts all other government services. But for many agencies, improving customer experience remains a low priority.
4 Ways to Make the Case for Customer Experience
If government employees think CX is important, why isn’t it taking off in individual agencies? How can the public sector better meet – even exceed – the expectations of citizen users?
