Summary: Although social technology advocates have been calling for the death of email for several years, it’s still the dominant digital channel by which people in organizations communicate and collaborate. The role of email in our work lives should be reduced, however, both because of its own inefficiencies and the increased availability of better tools.Read… Read more »
Digital government goals are not just something that federal agencies in the US are striving for. In the UK, any new or redesigned service introduced after April 2014 will also have to meet a new Digital by Default standard. The Guardian notes, “Making the billion annual transactions between government, citizens and businesses “digital by default”Read… Read more »
A couple of days ago, I taught a webinar for GSA’s Digital Government University. Just wanted to share the URL for the presentation slides and a recording of the webinar, which lasted an hour.
Summary: Part III of a three-part series offers 15 tips for sending emails that focus on email creation and delivery. Part I provides 11 basic suggestions to control email, including setting a strong foundation, managing the flow of messages, and clearing your inbox. Part II provides another 11 tips for managing email throughout the dayRead… Read more »
Summary: Part II of a three-part series offers 11 tips to better manage incoming emails throughout the day – both at your desk and when you’re on the go – so you don’t feel like all you’re doing is triaging messages from others. Part I provided 11 basic suggestions to control email, including setting aRead… Read more »
The Defense Information Systems Agency has migrated more than 10,000 staff email accounts in the Office of Secretary of Defense and 2,000 Southern Command users to the agency’s private, cloud-based email system. DISA intends for DOD Enterprise Email to eventually support more than 4.5 million users and the system currently has 1.4 million users, theRead… Read more »
For government communicators and IT professionals, driving traffic to the website is one clear metric that can be tracked and analyzed over time as a measure of success. And, with Google Analytics and similar tools, you can point to increased Web traffic as part of your success as an IT professional or communicator. But inRead… Read more »
The government shutdown has sucked up all the oxygen surrounding the federal government. It’s impossible to focus on engaging stakeholders and federal communication best practices when hundreds of thousands of feds are furloughed. But communications best practices are essential. When agencies return to full capacity they will need to know the best ways to engageRead… Read more »
Summary: Part I of a three-part series offers 11 basic suggestions to help you control email. Tips are provided for setting a strong foundation, managing the flow of messages, and clearing your inbox. Part II outlines ways to manage email throughout the day, and Part III offers tips for better email creation and delivery. AdditionalRead… Read more »
by Allan Rubin, Vice President, Marketing As today’s government shutdown clearly illustrates, it’s hard to get anything done when two parties are so far apart in their beliefs. Could the same communication breakdown be occurring between government marketers and our prospective customers? At some point (hopefully soon), they’ll be back at their desks browsing theRead… Read more »