On March 24, Facebook rolled out the Questions feature to all its users. It’s a new way to ask and get answers from your friends or fans on Facebook. For government, this could be a great opportunity to get direct feedback for Product development How can we improve our current website? How difficult was itRead… Read more »
Using Social Media and Web 2.0 Tools to Listen The hype around social media over the last few years has pushed people, and organsations into the adoption of tools they don’t fully understand in order to keep up with competitors or industry leaders. This has led to many failed social media initiatives. No one arguesRead… Read more »
For most organizations these days, having a presence on various social networks is a necessity, but a common issue is the limitations of how an organization can display its logo on these sites. Most social networks constrain the proportions of an avatar/profile picture to small, often square-shaped spaces. This can present a problem if yourRead… Read more »
It seems a reporter from the Orlando Sentinel spent the better part of an evening fundraiser last week headlined by Vice President Joe Biden locked in a storage closet, news of which made its way onto the Drudge Report. Everyone is bending over backwards to dig their way out of the embarrassment but for thoseRead… Read more »
Tiffany Smith from the Department of State recently spoke with Professor Ines Mergel’s Government 2.0 course at Maxwell about Diplopedia and other internal social media tools within the agency. Below, I summarize 5 key lessons from the lecture that may be applicable to internal social media use at other government agencies. 1. Internal social mediaRead… Read more »
In the wake of the recent disasters in Japan, many organizations used Twitter to raise donations for the relief effort overseas. However, Microsoft’s Bing pledged $100,000 and received a lot of criticism for their generous pledge. On March 12, Bing tweeted “How can you #SupportJapan? For every retweet, @bing will give $1 to Japan quakeRead… Read more »
Purpose of the roadmap This roadmap is a tool to help organizations effectively develop social business processes and to help identify and address potential issues before they become real problems. The roadmap is designed as a framework – that is, it addresses a wide variety of issues and challenges, not all of which will beRead… Read more »
After watching the video, you’ll probably still be wondering. Either way, good for a laugh at myself on this fine Friday. Get your own valid XHTML YouTube embed code
Flying DEN to SLC last month, I met University of Utah public health professor Christy Porucznik. It was a convenient introduction; she was heading back to Salt Lake City after attending the APHA Annual Meeting, and I was looking for help making videos for SLVHD-TV, Salt Lake Valley Health Department’s YouTube channel. Porucznik and herRead… Read more »
At a recent training conference I had the opportunity to learn a lot more about EPA’s online presence. Facebook, twitter, youtube… EPA seems to be trying its hand in the most popular online mediums available. I couldn’t help but wonder: What are other agencies doing in terms of “gov 2.0”? What lessons have been learnedRead… Read more »