Do you have a creative and effective government program or initiative, or know of one that deserves recognition? If so, you now have an extra week to submit an application for the Innovations in American Government Award. Administered by the Ash Center at Harvard Kennedy School, the Award is given to programs that serve asRead… Read more »
Do you have a creative and effective government program or initiative, or know of one that deserves recognition? If so, there is still time to submit an application for the Innovations in American Government Award. Administered by the Ash Center at Harvard Kennedy School, the Award is given to programs that serve as examples ofRead… Read more »
One of my favorite leadership experts, Robin Sharma, proposes an interesting theory called “Leading without a title.” Sharma uses this concept to explain a new model of leadership versus the old model. The old model of leadership was based on command and control. It was believed that change and real impact could only be broughtRead… Read more »
I was struck last month by a story I read in The New York Times. The Prime Minister of South Korea announced he was stepping down after 302 lives were lost in a ferry disaster. In that article, Prime Minister Chung Hong-won is quoted saying “when I saw the people’s sadness and fury, I thoughtRead… Read more »
When was the last time you used your Elevator Pitch? The Elevator Pitch is your brief and concise marketing statement to promote you talents and business acumen. It clearly identifies your areas of expertise in 60 seconds or less. The best elevator pitch offers the opportunity to engage, inform and persuade a potential new clientRead… Read more »
I started my career in newspapers – first as a reporter and then later as managing editor for the Newspaper Association of America – and then, after the newspaper industry imploded, I moved onto government contracting, helping agencies with their outreach and communications functions. The dramatic marketplace changes that the newspaper industry faced in theRead… Read more »
In the almost two dozen years that I’ve had the honor of working with Federal agencies providing Organizational Development consulting, I’ve been impressed with the quality of the people: their commitment to their jobs and the public they serve, and their interest in making broad leaps in innovation. In celebration of Public Service Recognition Week,Read… Read more »
What are the major levers for driving changes in government agencies? Traditional tools are statutory changes, budgetary controls, and executive orders. But one that seasoned government executives will use to drive change is control over delegations of authority. A recent report by the Partnership for Public Service on how several federal agencies created shared serviceRead… Read more »
In 2014, around 100 U.K. government communication professionals were surveyed to determine the most important trends driving public sector communication with the public and stakeholders. GovDelivery published the results in an e-book, the UK Trends E-book. Here are some of the findings. Naturally, there were varied responses to our survey; however, communicators tended to shareRead… Read more »
Lowering local crime rates is the goal of every law enforcement agency, but it’s not an easy goal to achieve. Local police departments create crime tip phone lines; however, calling isn’t always the best option to report crimes. And in this more digital world, many citizens prefer to use channels they’re already using. For thisRead… Read more »