3 Pillars to Digital Government
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
We surveyed more than 130 federal members of the GovLoop community about customer experience (CX) prioritization at their agencies, and their responses shed light on the disparities.
Government exists to serve citizens and the public. “When it comes to online services, we have to do better,” said Jonathan Kraden from the General Services Administration’s (GSA) Office of Customer Experience during GovLoop’s online training.
Improving the way citizens interact with government is no longer an option — it’s a necessity. What should government consider to improve customer experience (CX)?
Cloud can improve every agency’s workflows by enabling automation and reducing the manual processes for employees, saving workforces energy and time.
In an interview with GovLoop, Mike Rohde, Deputy Chief Information Security Officer, Federal at ServiceNow, explained how cloud security requirements like FedRAMP give your organization’s data the protections it deserves.
Traditional data platforms are insufficient in meeting the demanding requirements of a government that must move fast and make data-driven decision
In a recent interview, Chief Technology Officer Bob Osborn at ServiceNow explained that this interaction must become the new norm for government. He explained that rising citizen demands make it imperative that agencies pursue new solutions, including intelligent agents, to create seamless experiences for constituents.
The stats speak for themselves. 52 percent of public sector organizations that were breached were attacked where a patch was available.
A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.