Scott Gould, Deputy Secretary for the Department of Veterans Affairs, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
William Lynn, Deputy Secretary for the Department of Defense, moderates a session on Streamlining Operations at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Jack Lew, Deputy Secretary for the Department of State, moderates a session on Maximizing Technology Return on Investment at the White House Forum on Modernizing Government. See breakout sessions on Transforming Customer Service in the Customer Engagement Forum.
Opening Session: Closing Session: See the in depth session on Customer Services in the Customer Engagement Forum. .
In May of this year, I was listening to a senior government official talk about the fact that he has never been able to understand the rush to spend money that every government official is accustomed to each fall. He asked, with a shrewd look, how many corporations in America live by the “Spend everything!”Read… Read more »
Who would argue the fact that flour, that white powder made from ground-milled wheat, is critically important to our way of life? But despite the fact that there is flour in just about every food pantry in the planet, there are few people who would voluntarily scoop up a handful and shove it in theirRead… Read more »
No one in the Department of Defense owns “transformation.” The term is used freely by just about anyone who wishes to make a significant change in the Department. Changes attempted under the banner of “transformation” are as varied as the people who use the word. We assume that most “transformations” are attempts to make theRead… Read more »
Transformation in the Department of Defense is nothing new. The Department of Defense is one of the most adaptable organizations on the planet – when it needs to be. If you think about it, this is an organization that has to not only perform, but it has to out-perform militaries from any country on theRead… Read more »
Today the Hon Kim Carr Minister for Innovation, Industry, Science and Research, annouced the 24 members of the new IT Innovation Council. -quote from media release- “IT will be the principal means to deliver the economic and productivity growth needed to drive innovation across the entire economy,“ Senator Carr said. “IT is critical to Australia’sRead… Read more »
Jonathan Walters’ report chronicles the Department of Veterans Affairs’ (VA) efforts to realign and centralize its information technology activities. Describing it as an “ambitious, audacious and arduous crusade,” Walters makes it very clear that this is still very much a work in progress. There are significant hurdles ahead and certain significant adjustments will no doubtRead… Read more »