As the world adjusts and evolves to new ways of working, organizational leaders are being tasked with enabling hybrid remote and office working for their teams, putting the right systems and infrastructures in place to ensure a consistent employee experience. It is clearer than ever before that technology will play an increasingly essential role inRead… Read more »
What started as a goal to improve IT support and service delivery has now become a vision for streamlining many work processes.
Leadership is about helping people deal with change. Management deals with things that need to get done. It takes both for successful change management.
Sometimes challenging circumstances are the exact thing we need to reflect and refocus. Rather than being stuck in thoughts and feelings that are not helpful, leverage them to clearly map directions and next steps.
Agencies can provide a solid data foundation for their AI programs by optimizing data and creating a data governance model.
If your organization doesn’t have a plan for how to scale and transition the innovations, you need one. Letting transformative products or concepts wither while they work through bureaucratic processes will kill organizational energy.
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
The sort of organizational culture we need to truly transform the public service is one that accepts open discussion and experimentation – so we can determine what is truly worthy of doing.
Change from one system to another is a huge organizational undertaking. When technical and non-technical teams communicate change goes much more smoothly.
Should the federal government be more like Disney when delivering its customer service experiences? Greg Godbout, the chief technology officer at the Environmental Protection Agency, suggests as much when he keynoted an AFCEA roundtable in Bethesda a couple weeks ago. According to Federal Times, he told the audience how Walt Disney World delivers a seamlessRead… Read more »