In government, listening is more than courtesy — it’s a leadership skill. When leaders truly listen, constituent engagement becomes more meaningful, responsive, and effective.
Public documents are critical infrastructure for civic engagement. Make them easier to access for residents of all abilities.
During GovLoop’s recent CX Community of Practice, “How to Create a Social Media Plan,” Ellen Kamilakis, Assistant District Administrator for Communications at the Virginia Department of Transportation (VDOT), shared how agencies can use social media to foster trust, engage communities, and communicate effectively during both routine operations and crises.
In government, listening is more than courtesy — it’s a leadership skill. When leaders truly listen, constituent engagement becomes more meaningful, responsive, and effective.
AI systems increasingly act as intermediaries between government information and the people seeking it. That could be risky when AI misinterprets the context of information it draws from. Learn about technology that can head off these concerns.
Since the internet’s arrival, people have been accessing government information far from its original source — from the agency website, for instance, that first published it. The information may still be accurate, but the context that makes it trustworthy is lost.
Cities exploring AI for municipal field dispatch need clear work definitions, reliable data, approved operating rules, deployment planning and measurable outcomes before AI can improve urgent field-service response.
A complex IT ecosystem helps ensure that AI models correctly interpret government communications and pass along accurate info about updates, alerts and other public matters. Part of that ecosystem is technology that can attribute what data the AI pulls from what source, and when.
Agencies publish an array of documents — decentralized and in different formats — that AI systems often misinterpret when answering resident questions. Standardization and centralization would address the problem, but those can be heavy lifts. A citation registry, however, can change how AI understands government writings.
Build community trust by understanding residents’ demographics and digital needs to ceate equitable, connected and resident-centered services.