Prepare Against Being a Prime Target
This article outlines ransomware risks to agencies and how to combat them.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Making AI Work for Government
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
Make Secure Constituent Engagements Stress-Free
Here’s a brief look at the obstacles to good digital service.
Maximize Your Mission’s Impact with IoT
This blog details key capabilities of a centralized platform solution.
How Well Do You Listen to Your Co-Workers?
Never mind the the principle of active listening. Let’s talk about specific skills.
Considerations When Making the Jump to Cloud
This e-book shares the myths and misconceptions agencies need to know before committing to a cloud resource.
Dig Deep to Defend Your Agency
This video explains how a defense-in-depth solution can protect your cloud environment.
Using AI and ML to Make the Most of Your Data
Artificial intelligence and machine learning can help make your data more readily searchable. Here’s how some agencies have used them successfully.
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.