Using AI and ML to Make the Most of Your Data
Artificial intelligence and machine learning can help make your data more readily searchable. Here’s how some agencies have used them successfully.
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
The Power of Mindfulness
Government transformation expert Mika Cross collaborates with Mindful NOAA co-founder and program manager, Garth Smelser, to discuss the meaning of mindfulness.
How to Improve Cybersecurity Through Simplicity
The problem is not just the number and frequency of potential cyberthreats, but the complexity and diversity of the threat vectors used to compromise agency systems, networks, and data. An integrated cybersecurity mesh platform can help.
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how you can cultivate them in yourself.
Why Government Agencies Should Leverage Generative AI Now to Optimize Customer Support…It’s All in the Tools
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Leveraging Emotional Intelligence
Want to know why Emotional Intelligence is so crucial to your career development? It’s because it enables you to build strong interpersonal relationships with colleagues, superiors, and clients.
Gen Z, Millennials Say Work-Life Balance Is Must-Have
A new survey found that Gen Z and millennials are more interested in work-life balance than their older colleagues.
Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
Top Supervisor Mistakes Not to Make
This webinar recap gives a brief overview of top supervisor mistakes.