Tips for Public Engagement: Measure What You’re Doing
Often, people appreciate even minimal improvement. Measurement can give the community ideas about how to make things even better.
Use Cyber Data to Supercharge Your Defenses and Bring AI to Your Data, Anywhere
In this video interview, Cloudera’s Carolyn Duby discusses how agencies can bring better discipline to managing their cyber data and using it to strengthen their defenses.
Four Essential Shifts for Truly Effective Public Service Leadership
Technical expertise opens doors, but leadership keeps you in the room. Discover four essential shifts that make public service leaders truly effective.
Driving Operational Excellence with Generative AI: An Artifact‑Centered Approach
GenAI can be a powerful driver of operational excellence, but only when it operates within a disciplined, artifact‑centered framework.
The Rhythmic Workplace: 7 Daily Shifts That Turn Good Teams Into Great Ones
Unlock your team’s potential with this daily rhythm reset—7 simple shifts to boost alignment, energy and results. A new way to work, together.
Succession Planning: Can AI Help?
Agencies may be concerned on knowledge loss as employees retire or seek other opportunities. AI can help.
Are We Outsourcing Our Intelligence to AI?
Worried AI will make us dumber? Socrates had the same fear — about writing. Spoiler: We turned out fine. Is it time to reframe the AI debate?
How Empathy Can Improve CX
In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, and outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset. ReadRead… Read more »
When Cyber Resiliency Becomes Policy, Not Practice: Closing the Leadership & Culture Gap in NIST’s SA-24
NIST’s new SA-24 control sets formal requirements for cyber resiliency, but fails to address the leadership, cultural, and organizational dynamics needed.
Want to Increase Public Engagement? Be Intensely Collaborative
Public and private groups often work in parallel, duplicating efforts. Instead, they should leverage their combined networks as part of a long-term strategy.