How the VA Gained Veterans’ Trust
When the VEO was established in 2015, the ultimate goal was to listen to veterans’ voices. The office strategically deployed core CX capabilities.
Redrawing the IT Roadmap for 2021
Many agencies were already dealing with an increasingly complex network architecture. How can they manage this environment more effectively?
Best of USAJobs May 7
Welcome to the latest edition of GovLoop’s exciting federal employment opportunities roundup for the week of May 7, 2021.
Everything Is Better With Friends
Register with a group to unlock a special discount for the 2021 NextGen Government Training Virtual Summit.
Learning Long-Term Hybrid Work Etiquette for Your Office
As opposed to applying office expectations to the remote world, new expectation-setting can go a long way in an arena where the rules are yet to be written.
Shrink Your Security Blind Spots
Just as drivers have to contend with blind spots on the road, so do security practitioners and leaders defending their networks.
Bringing Shared Personal Values to Work
Those are values that I think we need to share more and let people know that we can be mindful of all of the things that make you complete as a human being and still be able to serve.
The BBC Goes Big on Digital – and on Data and Security
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
How New Jersey Increased Executive Engagement and Cross-Agency Collaboration
New Jersey’s Department of Environmental Protection saw a surge in harmful algal blooms in lakes and reservoirs so it launched an interactive mapping tool.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.