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Career, Leadership, Tech

13 Soft Skills and Tips to Boost Your (IT) Career

We asked our community for advice about soft skills and their impact on the technical work. Learning how and when to communicate was a recurring theme.

February 21, 2020
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Nicole Blake Johnson
2 Comments

Tags: IT professionals, Pew Research Center, Skills, soft skills

Cloud, State and Local

Tech Transformation Strategy: Fog Computing

Fog computing can transform agencies as it enables cloud on devices at the edge of their IT networks such as smartphones.

February 21, 2020
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Mark Hensch
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Tags: Craig Orgeron, fog computing, Mississippi

Citizen Engagement

Agencies’ Progress in Adapting 21st Century IDEA

More than half of survey respondents said they aren’t sure or haven’t heard of the 21st Century Integrated Digital Experience Act.

February 21, 2020
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Nicole Blake Johnson
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Tags: 21st Century IDEA, customer experience, CX, servicenow

Career, Human Resources, Leadership, Professional Development

Leading as an Introvert: Show them What You’ve Got

An “introverted leader” sounds almost like an oxymoron. Here are a few reasons why introverts, contrary to popular belief, make great leaders.

February 20, 2020
Zackary Rettig
2 Comments

Tags: introvert, leadership, NextGen, professional development

Digital Government

3 Pillars of a Modern, Digital Government

We surveyed more than 130 government employees about 21st Century IDEA and their prioritization of CX. Here’s what they said.

February 20, 2020
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Nicole Blake Johnson
One Comment

Tags: 21st Century IDEA, servicenow

Cybersecurity

Tech Transformation Strategy: 5G

The futuristic world that movies foretold hinges on a new faster, broad-spectrum wireless network. But as 5G rolls out, security concerns roll in. This time, the Cybersecurity and Infrastructure Security Agency (CISA) is one step ahead in protecting its prized assets.

February 20, 2020
Isaac Constans
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Tags: 5g, Bill Kolasky, CISA, Tech Transformation Strategies 2020

Leadership, Project Management, Tech

Teaching Career Govies New Tricks

Many agencies struggle to transform their technology because they don’t ease their people into the process.

February 19, 2020
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Mark Hensch
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Tags: Box!, DDS, technology

GIS, Policy

Scooters, Begone or Be Regulated With GIS

Nashville is one of many metropolitan municipalities looking to manage the influx of micromobility — that is, scooters. These vehicles and others like it have cropped up almost overnight with city officials scrambling to regulate them.

February 19, 2020
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Pearl Kim
2 Comments

Tags: Esri, GIS, Keith Cooke

Big Data, Leadership, State and Local

What the State CDO Network Director Wants You to Know About Data

Chief data officers fill an executive post tasked with leveraging data as a strategic asset, but what precisely and practicably does that mean?

February 19, 2020
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Pearl Kim
One Comment

Tags: beeck center, CDO Conversations, Chief Data Officer, State CDO Network, Tyler Kleykamp

Citizen Engagement, Cloud

How to Solve the Challenge of Legacy Citizen Identity

Customer identity and access management (CIAM) is a complex undertaking, requiring agencies to manage user logins, self-service registration and identity databases at scale.

February 19, 2020
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Mark Hensch
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Tags: CIAM, customer identity and access management, CX, IAM, identity and access management, Okta, Peter Zavlaris

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