Courageous and Creative Employees Propel Better Government CX
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
When Starting New Projects, Don’t Forget to Enjoy the Climb
Regardless of your personality, aptitudes, and preferences, when faced with a new project that looks daunting just remember – the outcome is worth all of the effort you are about to expend. Don’t look at the difficulty, but instead look at the journey ahead and enjoy the climb!
The Customer is King in Government CX
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
The Recipe for Innovative Government CX
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Robotic Process Automation – Embracing the Digital Co-Coworker
There are three impactful ways that RPA can materially improve the work life of the federal worker.
5 Strategic Considerations for Successful IT Modernization in Your Agency’s Enterprise
Regardless of which role you play, the IT infrastructure is a key component in your city and your residents rely on you to protect, maintain, and improve it.
When Improving Citizen Experience Means Saving Lives
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.
Q&A With the Veterans Experience Office
To better understand how VA is tackling CX internally, GovLoop sat down last fall with VA’s Dr. Lynda Davis, Chief Veterans Experience Officer, and Barbara Morton, Deputy Chief Veterans Experience Officer.
You Can Hack That: Host a Hackathon to Ideate, Innovate and Motivate
When you’re looking for new ways to solve tough problems, a hackathon might be your answer.