Digital-First Communications: Reaching People Where They Are
In this video interview, Angy Peterson of Granicus explores the possibilities that a digital-first communications strategy offers and its connection to positive CX.
The Power of Communication
Communication is considered a vital “soft skill” in the workplace — one of the most challenging skills to wield effectively. Why is it so important? And how can it improve an agency’s internal customer service?
Lessons Learned in Team Cohesion: The “Severance” TV Show
Team cohesion helps build a collaborative, effective, goals-driven workforce. Here are four team-cohesion concepts practiced by “Severance” TV show characters.
Seven Tips for Using GenAI to Proofread
Most people dislike proofreading their own writing. Generative AI (GenAI) is a great tool for proofreading. Follow these tips to learn how to use it.
Navigating the Increasing Integration of Artificial Intelligence in the Workforce
By pairing AI implementation with human-centered strategies, organizations can harness innovation while retaining talent and preparing their teams for the future. Here’s how.
How to Analyze Survey Responses
There are multiple ways to analyze survey results, and some types of graphs (e.g., pie versus bar) may be more helpful than others.
Living the Values of Public Service Recognition Week Amidst Change
Public Service Recognition Week is an important opportunity to recognize and value public servants across the country, particularly during times of change. Here are tips on navigating the evolving work environment together.
Data Is the Heart of AI
In the public sector, challenges persist with data sourcing, sharing, training and determining the best ways to use AI. As a result, government agencies continue to tread cautiously while still establishing use cases. The Office of Naval Research is no exception, and Director and Chief Analytics Officer James Valverde Jr. acknowledged it’s impossible to talkRead… Read more »
May Online Training Opportunities
May we interest you in some great online training topics this month? From implementing chatbots to conquering time management, there’s a lot of free professional development opportunities to empower you as a public servant, including the NextGen Government Training Virtual Summit. Check out the available sessions below, and don’t forget to register even if youRead… Read more »
How to Move Ahead on Your AI Journey
In this video interview, Stephen Tuomey of Dell Technologies provides a roadmap that can help agencies accelerate their AI journey.