How to Fill HR Gaps at Your Agency
Check out what these experts have to say about improving the customer experience at your agency.
Federal Cybersecurity: A Risk Management Issue
Federal cybersecurity is a risk-management issue. But effective risk management is often hindered by government’s fragmented governance structures. We sat down with experts at PwC for tips on developing a solid governance program.
Taking Time to be Thankful
This November has been a doozy. In fact, given the tumultuous election season we have just come through, this November might be more necessary for reflection and gratitude than ever.
Facilitate Change for CX, Don’t Manage It
Citizen experience presents a significant change to agencies, requiring the response of building service cultures that provide high-quality experiences. Perhaps this water metaphor can provide a new way of thinking about how we need to respond.
Does the Federal Employee Viewpoint Survey Matter?
The Federal Employee Viewpoint Survey (FEVS) is a weird animal. Some in the federal sector hail it as the most important document since the Emancipation Proclamation. Others ridicule it as a huge waste of time and one of the biggest sources of pollution in the federal swamp.
Determining Your Applications’ Cloud Readiness
If your agency is trying cloud for the first time, it’s important to carefully go through the considerations and plan your migration and deployment process. Learn how your agency can better determine its cloud readiness.
In Times of Change, Look to Your Union
The recent election results have made many federal employees anxious for their futures. In times of uncertainty, the best defense is a strong offense. And the best offense is to join a federal-employee union.
Supporting Critical Infrastructure in the Cloud
Many agencies are challenged to support their critical infrastructure goals with a scalable, high-performance IT infrastructure. Learn how government can meet that challenge through open source solutions that support intelligent cloud deployments.
The Challenge of Securing Data in the Enterprise
This can be accomplished with data-centric security that protects data as it is captured, processed and stored across a variety of devices, operating systems, databases, platforms and applications.
Great Leaders are Strategic Thinkers
According to Harvard Business Review, leaders who are strategic thinkers spend their time asking and answering questions in these four areas, instead of micromanaging their workforce.