5 Considerations for Resilience at Your Agency
Government resilience anticipates the unknown, but being resilient hinges on certain qualities: specifically, imagination and responsiveness.
Posts Tagged: Department of Veterans Affairs
Forced to Get Creative, Agencies Learn New Lessons
While agencies had more to do, the pressing and unique circumstances of this year had them moving boulders that had been blocking progress.
Defying IT Clichés and Envisioning the Future
Often, trusted best practices like “start small” are repeated at government conferences like they’re the IT national anthem.
Lessons for Coping With the Present, Preparing for the New Normal
Millions of government employees have had to adjust, some in converting bedrooms into virtual offices and others in reporting to their jobs with masks and new six-foot distancing requirements.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Dr. David Shulkin on Reforming VA Healthcare
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.
OPM Urged to Create a Separate Office for Veterans
US Senator Heidi Heitkamp has recently expressed her desire to have a separate OPM office to help the disabled veterans to get suitable jobs.
How to Create a Customer-Centered Government
Learn about how to make government more customer-centered!
Making Bureaucracy Better
Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And forRead… Read more »