Both qualitative data (what people think and feel) and quantitative data (what you can measure and count) can shed light on employees’ experiences on the job. An innovative team in the Department of Veterans Affairs (VA) is collecting and analyzing both types of information to help make the VA an even more welcoming place to… Read more »
Government resilience anticipates the unknown, but being resilient hinges on certain qualities: specifically, imagination and responsiveness.
While agencies had more to do, the pressing and unique circumstances of this year had them moving boulders that had been blocking progress.
Often, trusted best practices like “start small” are repeated at government conferences like they’re the IT national anthem.
Millions of government employees have had to adjust, some in converting bedrooms into virtual offices and others in reporting to their jobs with masks and new six-foot distancing requirements.
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.
US Senator Heidi Heitkamp has recently expressed her desire to have a separate OPM office to help the disabled veterans to get suitable jobs.
Learn about how to make government more customer-centered!