Defying IT Clichés and Envisioning the Future
Often, trusted best practices like “start small” are repeated at government conferences like they’re the IT national anthem.
Posts Tagged: Department of Veterans Affairs
Lessons for Coping With the Present, Preparing for the New Normal
Millions of government employees have had to adjust, some in converting bedrooms into virtual offices and others in reporting to their jobs with masks and new six-foot distancing requirements.
Cutting Bureaucratic Tape to Bring Better Service to Veterans
VA has embarked on a mission to modernization, which has been advanced by thinking outside of the box and outside of VA headquarters.
Finding a Customer Mindset for You
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
Dr. David Shulkin on Reforming VA Healthcare
Dr. David Shulkin, Under Secretary for Health at VA joined me on The Business of Government Hour this week to discuss VA’s healthcare mission, strategic priorities, challenges faced, innovations pursued, and efforts to promote a positive culture of service. Here is a snapshot of our discussion.
OPM Urged to Create a Separate Office for Veterans
US Senator Heidi Heitkamp has recently expressed her desire to have a separate OPM office to help the disabled veterans to get suitable jobs.
How to Create a Customer-Centered Government
Learn about how to make government more customer-centered!
Making Bureaucracy Better
Bureaucracy – it’s not a word that inspires a whole lot of positive feelings these days. To the public, it can symbolize government inefficiency and unresponsiveness. To the federal worker, it often represents a rigid structure that stifles their agency’s agility. Bureaucracy can be overwhelming, even painful, but it doesn’t have to be. And forRead… Read more »
DorobekINSIDER: VA deputy CIO Warren leaving
Stephen Warren, who has served as the deputy chief information officer for the Department of Veterans Affairs for more than seven years, will step down from that post later this month, GovLoop’s DorobekINSIDER has learned. LaVerne Council, the new VA CIO, made the announcement in an e-mail to staff on Thursday. Warren is known forRead… Read more »
The Dunce Cap For Government Agencies
The government, like first-grade classrooms, has a system to draw attention to those who have misbehaved. The Government Accountability Office (GAO) has developed a list, issued every two years, that identifies programs that are underperforming and need significant improvement. Chris Mihm, Managing Director of Strategic Issues for the GAO, spoke with Christopher Dorobek for theRead… Read more »
