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Career, Citizen Engagement

The Right Wrong Turns: Using Unexpected Experience to Catapult Your Career

Don’t miss the chance to learn and grow where you are so you can take a whole litany of skills with you as you advance in your career.

October 20, 2016
Kellen Sweny
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Tags: best practices, citizen engagement, customer experience, Customer Service, featured blogger, Skills

Project Management

The Effectiveness of Various PMP Exam Study Techniques

Examining four PMP Exam study techniques, their effectiveness, and some possible alternatives, you may not have considered.

October 20, 2016
Cornelius Fichtner
One Comment

Tags: PMP

Career

Why You Shouldn’t Stay at That Job (For Too Long)

While your parents may advocate for company or agency loyalty, there are important reasons millennials are job hopping more and more each year. Mental and physical health, stronger engagement within your agency, and a more resilient sense of purpose are driving millennials to jump from one job to the next.

October 20, 2016
Korey Lane
2 Comments

Tags: career, first five, job hopping, millennials

Career, Communications

How to Motivate Yourself

Are you here to do something or are you here for something to do?

October 20, 2016
TS Hamilton
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Tags: change, featured blogger, motivation

Citizen Engagement

Delivering the Golden Standard of Customer Service

What’s the secret to delivering customer service that’s at a “golden standard?” The answer lies in using an omnichannel approach that meets citizens where they are.

October 20, 2016
Francesca El-Attrash
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Tags: Customer Service Guide 2016, golden standard, HighPoint Global, omnichannel

Analytics, Big Data

Data Analytics Tools and Techniques: Knowing Your Options

Based on feedback from our data analytics survey, several agencies are developing capabilities in-house. Others are using cloud-based, open source and custom-built tools. So what’s the best option for your agency?

October 20, 2016
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Nicole Blake Johnson
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Career, Learning

Should I Get A Master’s Degree? 4 Things to Consider

If you do decide that it’s worth it to get a master’s degree, there are still four questions that you should seek answers to before enrolling in a program.

October 20, 2016
Tricia S. Nolfi
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Tags: career, featured blogger, Graduate-School, higher education, training

Tech

Accelerating DevOps and Innovating with Containers

There’s a lot of mystery surrounding IT’s hottest buzzwords: DevOps and containers. Learn what these terms really mean and how your agency can use them to achieve your desired technical and business results.

October 19, 2016
Francesca El-Attrash
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Tags: containers, DevOps, RedHat, USPTO, Virtual Tech Day 2016

Cloud, Project Management

Meeting Federal Records Mandates With Technology

By Dec. 31, agencies must manage permanent and temporary email records in an accessible electronic format. The onus is on agencies now to decide the right technological fit to meet the requirements.

October 19, 2016
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Nicole Blake Johnson
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Tags: bluesource, NARA, omb, records management, Veritas, Virtual Tech Day 2016

Cybersecurity

3 Things You Need to Know about NIST’s Cybersecurity Framework

Still not sure what NIST’s Cybersecurity Framework means for your agency? Check out our three takeaways from a recent chat with cybersecurity experts.

October 19, 2016
Courtney Belme
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Tags: cybersecurity, NIST, NIST Cybersecurity Framework, Virtual Tech Day 2016

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