Leveraging Differences
If you are going the leverage the differences in your organization, you must acknowledge they exist.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
4 Ways to Attract and Keep Federal Employees—Including Millennials
There is no question that the federal workforce needs to attract diverse and talented people so the U.S. government is positioned to tackle the complex issues facing our country. That includes millennials. There are four key steps the next administration and Congress must take to ensure millennials consider public service as a career option and… Read more »
Maintaining Resilient State & Local Assets in Utah
DHS provides a wealth of resources and guidance to regional and local jurisdictions, to help them protect and maintain critical infrastructure. However, Kathy McMullin, Planner with the Utah State Division of Emergency Management, described the necessary role that state government can play in providing more localized support.
How to Recruit From Within
There’s a lot of talk in government about recruiting talent from Silicon Valley, private firms nationwide and directly from colleges and universities. But sometimes the perfect candidate for the job isn’t across the country or in a classroom; they’re down the hall or in a field office.
When Emotions Speak Louder than Words
Teams look instinctively to their leaders for emotional clues on how to respond to situations, or at least I know I do. Especially in times of uncertainty, your employees will look to you to see how they should respond.
Who Do You Know? The Third Step in the Innovation Process
Knowing people is about gaining an understanding of people’s thoughts and needs by listening, observing, interacting and analyzing.
Media Has Evolved. Government Needs to Catch Up
While social media can be empowering, the same tools enable falsehood and lies to spread faster and farther than ever. How did we get here, and what should governments and citizens do about it?
The Rewards of Taking More Risks
Is there a way to cultivate being more of a risk taker if you don’t have a personality that trends that way? Let’s assume for a moment we’re not talking about reckless risk taking, but rather simply getting out of your comfort zone. Here are a few benefits to think about.
Thank You, Government
Speed is not always a virtue, and it takes a special kind of tolerance and trust to remember why government works the way it does, and what gratitude we owe it on most days of the week.