Posts Tagged: Emotions

Using Hearts to Engage Minds

Fear. Anger. Excitement. Relief. Regardless of where you fall on the political spectrum, it’s safe to say that this presidential election brought emotions to the forefront. While we reflect on the circumstances, actions, and results of the last few months, I can’t help but observe the powerful role emotions play in our decision-making.

How to Agree to Disagree With Coworkers (Especially When It Comes to Politics)

As the presidential election nears, talking with your coworkers has gotten increasingly treacherous. Whether you’re a Democrat, Republican, Libertarian, Green, independent, or undecided voter, in order to not make enemies at work, you need to learn how to agree to disagree.

Federal Agencies Must Focus On Emotion To Create Great Government Customer Experiences

Think about the last time you went through airport security. Or applied for federal benefits. Or paid your taxes. How did those experiences make you feel? What specific emotions did they invoke in you? Did you feel comforted, hopeful, and valued – or insulted, frustrated, and nervous? Questions like these are the most important thingsRead… Read more »

So You Survived The Job Cuts – A Survivor’s Guide

What a rough past month it has been for public servants from across Canada. All told, around 12,000 notices have gone out to public servants represented by the Public Service Commission. Personally, I am unaffected by the recent job cuts. During these tough times, it is hard to not feel survivor’s guilt as the processRead… Read more »