Social Stories Can Benefit Your Community

Government agencies can improve their services by creating social stories that help people understand specific scenarios.

Icebreakers: Fostering Community and Improving Work Relationships

Icebreakers at the beginning of meetings can foster a sense of community. This article explains why and explores several options, including “Two Truths and a Lie.”

Procurement in the Age of Prompt Engineering: Why Governments Still Buy Like It’s 1999

Agencies seek AI transformation but still use procurement systems designed for the last century. To fix it, embed agility and accountability into every acquisition.

Bureaucracy vs. Bandwidth: The Global Struggle for Public-Sector Talent in the AI Era

Governments worldwide are chasing digital transformation while trapped in legacy hiring, training, and leadership systems that can’t keep pace with innovation. To lead in the AI era, senior executives must commit to a Digital Workforce Compact that prioritizes agility, learning, and trust over bureaucracy.

How Plain Language Can Help Improve Your CX

Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »

The “AI Air Gap”: Why Governments Are Digitizing Without Integrating

Governments are racing to adopt AI, yet many struggle. In 2026, success will belong to those who invest in trust, interoperability, and shared purpose.

Creating a Culture of Continuous Improvement in Government

Continuous improvement in government isn’t about perfection — it’s about progress. Small, consistent changes can lead to better outcomes for everyone.